Comments on: Batteries that Explode http://owlgarden.net/wp/2006/08/28/batteries-that-explode/ Adventures in the Garden of Owl Thu, 10 Jan 2008 01:31:23 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: owlgarden http://owlgarden.net/wp/2006/08/28/batteries-that-explode/comment-page-1/#comment-7 owlgarden Mon, 11 Sep 2006 11:15:09 +0000 http://owlgarden.net/wp/2006/08/28/batteries-that-explode/#comment-7 I applaud Dell (and Apple) for pulling these batteries. I am very aware-perhaps moreso than the average techie- of recalls and though the percentage of batteries that explode is very small- the computer industry is doing far better along these lines of safety than the Auto industry. I find it interesting that in my hardly ever read blog a Dell representative comments here. The astonishing speed that Dell attends to repairing failed parts has always amazed me. This battery exchange, of course, is the correct course of action, not a quality issue that is neccessarily owned by Dell. Unfortunately, the problem reflects on Dell and Apple and not as much as on Sony. I applaud Dell (and Apple) for pulling these batteries. I am very aware-perhaps moreso than the average techie- of recalls and though the
percentage of batteries that explode is very small- the computer industry
is doing far better along these lines of safety than the Auto industry.
I find it interesting that in my hardly ever read blog a Dell representative comments here. The astonishing speed that Dell attends to repairing failed parts has always amazed me. This battery exchange, of course, is the correct course of action, not a quality issue that is neccessarily owned by Dell. Unfortunately, the problem reflects on Dell and Apple and not as much as on Sony.

]]> By: JohnP@Dell http://owlgarden.net/wp/2006/08/28/batteries-that-explode/comment-page-1/#comment-6 JohnP@Dell Tue, 29 Aug 2006 02:07:34 +0000 http://owlgarden.net/wp/2006/08/28/batteries-that-explode/#comment-6 The answer to your question about what caused the failure of a handful of Sony batteries can be found at http://www.direct2dell.com/one2one/archive/2006/08/22/2149.aspx. As a Dell employee familiar with the chain of events, it is not true that we we're "provoked" to issue our voluntary recall. It was the result of a lot of tough investigative work by diligent Dell engineers and 3rd-party experts like the U.S. Consumer Product Safety Commission. In the end, Dell was commended by industry analysts and others, including the National Association of State Fire Inspectors, for acting quickly and with an abundance of concern for the safety of the people of use our products. We also commend Apple for doing the right thing. Thanks for the opportunity to offer additional information and to set the record straight. The answer to your question about what caused the failure of a handful of Sony batteries can be found at http://www.direct2dell.com/one2one/archive/2006/08/22/2149.aspx.

As a Dell employee familiar with the chain of events, it is not true that we we’re “provoked” to issue our voluntary recall. It was the result of a lot of tough investigative work by diligent Dell engineers and 3rd-party experts like the U.S. Consumer Product Safety Commission. In the end, Dell was commended by industry analysts and others, including the National Association of State Fire Inspectors, for acting quickly and with an abundance of concern for the safety of the people of use our products. We also commend Apple for doing the right thing.

Thanks for the opportunity to offer additional information and to set the record straight.

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